Introduction
This is the privacy policy of (“Realside”, “we”, “us”, “our” as the context may require). The purpose of this policy is to clearly state how Realside intends to meet its obligations under the Privacy Act and related laws, the Australian Privacy Principles (‘APPs’) set out in the Privacy Act 1988 (Cth) (‘Privacy Act’) in relation to the personal data it collects from all its Australian customers.
Our Privacy Policy details the sort of information Realside may collect about you, how Realside , uses and discloses your personal information, sets out some of your privacy rights in relation to personal information and advises how you can contact us with privacy queries.
Realside recognises the trust you place in our company through your dealings with us across our various platforms and brands, and we do everything we can to maintain that trust, and we will only use your personal information in a manner consistent with this policy.
By accessing, browsing or using any website owned and/or operated by Realside (each a ‘Website’) or otherwise providing your information to us, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy. Since this Privacy Policy is subject to change without prior notice, you should check back on this Privacy Policy regularly. All changes are effective from the date we post the revised Privacy Policy. In particular, by continuing to use the Website(s) after the Privacy Policy has been varied or by otherwise providing your information to us, you agree to be bound by the variation.
Collection of Personal Information
We collect personal information from you in a variety of ways, being when you knowingly provide it to us, such as through our Website(s), via in-centre activations, via email correspondence, when you enter competitions, when you submit an online enquiry or customer feedback, when you subscribe to mailing lists or other services, or otherwise as allowable under law. We aim only to collect personal information that is necessary to carry on our business and to supply you with the goods and/or services that you have contracted or requested us to provide. However, we may also collect information about you to do internal research and to conduct market research for our own purposes.
We may collect the following personal information:
- your name and contact details, such as your telephone or mobile phone number, email address, social media handles, or postal address; and
- other information that you provide to us, workplace/place of business, date of birth, title, gender or .
While we endeavour to only collect personal information from you directly, we may also collect information from the following sources that you may be unaware of, including:
- third parties (such as agencies, on our behalf, or our commercial partners);
- public directories and listings;
- personal interactions with Realside or agents (including CBRE); and
- electronic information from email or the and/or social media.
We will not collect any sensitive information without your express written consent.
Use and Disclosure of Information
Realside will generally only use and disclose your personal information if the disclosure is necessary to answer your enquiry or request, to supply you with goods and/or services requested, or to complete the services we provide.
When Realside collects personal information from you, we will use it for the reasons we collected it and for other reasonable business purposes, which may include:
- to database, store and process your personal information to provide you with the goods and/or services you have requested;
- to enable us to improve,develop and sell our products and ;
- to understand your needs, to customise services to meet your needs and preferences, and to provide you with a better service;
- market research;
- development of websites and other value-added services for our customers;
- development of programs or material that may benefit our customers;
- connecting you with third parties that provide goods and services you are likely to be interested in, based on our interactions with you; and
- tailoring communication in order to confer information that is relevant and useful.
We may disclose your personal information to third parties:
- where we have sought your consent or as is otherwise allowed or required by law;
- to our related companies, contractors, suppliers or service providers for the purposes of providing products and services on our behalf and performing our administration and other operations, including accounting and finance checks, IT, marketing, record keeping and statistical purposes, market research, safety purposes, fulfilment services and/or Website traffic analysis;
- to any entity to which we propose to assign any part of our business; or
- or to other organisations with whom we have contractual agreements.
We will only use sensitive information we hold about you for the primary purpose for which it was collected or for a purpose directly related to the primary purpose, and where you would reasonably expect us to use or disclose it for that purpose.
If any such third parties collect your information they will have their own obligations regarding treatment of your information, and if you have any concerns about those parties you should liaise with them directly.
We will not disclose your information to any entity outside of Australia.
Cookies and other web use tracking technologies
The use of cookies and other information is used on our Websites to optimise the viewing experience, troubleshoot any problems and better serve content. A cookie is a piece of information that our web server may send to your computer when you visit our Web. The cookie is stored on your computer but does not identify you or give us any information about your computer, so is not personally identifiable information under Australian law. A cookie helps us to recognise you when you re-visit our Sites and to co-ordinate your access to different pages on the Sites. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more.
The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our Websites when you visit us.
We collect information using “cookies” and other tracking technologies for the following reasons:
- to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;
- to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;
- to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and
- when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.
Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.
If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.
Links to Other Websites
Our Websites may contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other website. This Privacy Policy is strictly limited to our collection, storage and use of personally identifiable information collected via the Sites or otherwise in the course of our business and does not apply to any third parties. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement policy applicable to the website in question.
Storage and Security
The exception to this may be information required for possible data analysis at a future date, or information we are legally required or advised to hold for specific time periods. Wherever practicable subject to the above, the information will be retained in a form that does not allow you to be identified.
The security of your information is important to us. When we have collected information about you it cannot be seen or modified by anyone other than those authorised to access the information for the purposes stated above. We will endeavour to make reasonable efforts to ensure information is stored securely both in electronic and physical forms and to keep this information accurate, up to date, complete and relevant. We ensure only those necessary have access to your personal information. Physical, electronic and managerial procedures have been put in place to reasonably secure any information collected from misuse, interference or loss, and in order to prevent unauthorised access, modification to or disclosure of that information. We will never lose effective control of your personal information other than as detailed in this Privacy Policy.
Access and Correction of Information
You may request details of personal information held about you by Realside except where law allows us to refuse your request, in which case we will provide reasons why we have refused. When making an access request, please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. . We may provide you with this information verbally or in writing, as may be appropriate. If you would like a copy of the information held on you, please send an email to our Privacy (details can be found at the base of this document).
We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date. If you believe that any information we hold about you is incorrect or incomplete, please write or email us as soon as possible (details can be found at the base of this document). We will promptly correct any information found to be incorrect.
Under the Privacy Act and other relevant laws, we are required to provide a written response outlining our reasons if we refuse your request. Where we decide not to make a requested correction and you disagree, you may ask us to add a note of your requested correction to the information that explains your correction request.
In limited circumstances, and only where it is permitted under the Privacy Act, we may not be able to provide access to information: for example, where it would have an unreasonable impact upon the privacy of others or where we believe your request is frivolous or vexatious.
Privacy Concerns or Complaints
If you have any queries or concerns about your personal information or would like to make a privacy or personal information related complaint, please contact our Privacy for assistance (see details below). We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and that your complaint is resolved within a reasonable time or the time required by the Privacy Act.
If we are unable to satisfactorily resolve your concerns or complaint, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Contact us
You can contact us at the following address:
Centre Management
Maddington Central Shopping Centre
Cnr Burslem Drive and Attfield Street,
Maddington WA 6109
Phone(08) 9466 5950
Email maddingtoncentral@cbre.com
Last updated November 2024.